Please Read These Terms And Conditions Carefully Before Using This Site

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.murphyspharmacycork.ie (our site).Use of our site includes accessing, browsing and purchasing of goods. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

Murphys Pharmacy is a registered pharmacy on the ‘Internet Supply List’ of the Pharmaceutical Society of Ireland (PSI).

Only pharmacy websites displaying the EU Common Logo (shown at the bottom of the page) are permitted to sell online in Europe, and you can confirm by clicking on it that murphyspharmacycork.ie is registered on the Internet Supply List of the PSI and are permitted to use the EU Common Logo.

This website is operated by Murphys Pharmacy. Throughout the site, the terms “we”, “us” and “our” refer to Murphys Pharmacy. Murphys Pharmacy offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Refill Assistant and Ecwid. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Changes To These Terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes To Our Site

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing Our Site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

No Reliance On Information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Sale Of Medicines

There are strict guidelines in place with regard to internet supply of medicines. When completing a transaction, the purchaser confirms that they are over 18 years of age, that the purchaser is aware that the medicine should be used in accordance with the recommendations for use contained in the product packaging, and that the total quantity of the product to be supplied in the transaction is a quantity that is reasonably required for the purchaser’s own treatment.

The guidelines require that each transaction is personally reviewed by a pharmacist and they personally supervise and authorise the supply.

All medicines sales are only final upon review and approval by one of our pharmacists.

Medical Information

The information provided on this website is for guidance only and should not take the place of a diagnosis by your general practitioner or local pharmacist.

For all vitamins, supplements and other healthcare supplements sold on murphyspharmacycork.ie it is important that you read the accompanying information and directions before use. If you are in doubt about how to take or use any of our products, please get in contact with us and one of our trained staff will be glad to help.

Record Keeping

A record of each transaction for non-prescription medicine will be retained for two years from the date of purchase.

Transaction details include:

• The date of the transaction,
• The name and quantity of the product obtained, and
• The name and address of the person to which the medication was supplied

Price Of Goods

The retail price of goods stated on our website are online prices and may not necessarily reflect the price of goods in our stores at any one time.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Availability

All orders are subject to availability, in the event of goods being temporarily out of stock an advice note will be sent by email and goods will be dispatched as soon as available. If the goods are not delivered after 20 days a credit note will be issued which may be used against any future orders within 6 months.

Delivery

Orders placed on Fridays will not be delivered until after the weekend as weekend deliveries are not available through our courier .

Should there be a delay in processing your order for any reason – you will be notified immediately.

All products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only.

If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products.

We promise the utmost confidentiality and discretion with your order. All orders of a sensitive nature are packaged in plain packaging. All our outer packaging on deliveries of a sensitive nature is non-descript padded mail packs or parcels with no company advertising or logos. Kindly note that orders can take between 1-3 working days for delivery.

Orders not received within 7 days should be notified by e-mail to customer services with details of your basket order number. Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.

Claims

When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered (cooling-off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding delivery cost). Goods must only be retuned if they are unused, unopened and in their original condition. Any breakages or damage must be reported within 24 hours of purchase/delivery.

Discounts & Offer Codes

Discounts and offers stated on our website, are online offers and may not necessarily reflect offers which are available in our stores.

All discount and offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms & Conditions. In order for the discount to be applied the offer code must be entered into the coupon code area in the checkout page and applied for the discount to be deducted from the order.

Discounts cannot retrospectively be applied to orders once they are placed.

Discounts cannot be combined and only one discount code per order can be used.

Items already reduced, that display a reduced price and selected brands* are excluded from discount offers. (*these brands are subject to change at anytime).

All discount codes and offer codes can be amended or withdrawn at anytime.

Payment

Internet transactions are processed via Stripe. All major Credit Cards and Debits Cards are accepted and the name Murphys Pharmacy will appear on your credit card transaction statement. All prices displayed within the store include VAT where applicable.

Limitation Of Our Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Irish law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Cookies

Our site uses cookies to keep track of your shopping cart. We also use cookies to deliver content specific to your interests. A cookie is a message sent to your browser from a Web server and stored on your computer’s hard drive. Many Internet sites use cookies. You can set your browser preferences to reject all cookies, but this will prevent you from using most customized services and you may have to repeatedly enter log in information in order to use some services. Cookies make your experience easier by saving your preferences. No advertiser’s cookie is ever placed on customers’ computers.

Complaints & Feedback

• The first point of contact for complaints is to contact us directly.
• If you have a complaints please email the details to shop@murphyspharmacycork.ie
• If you want to express a view a view please contact us as the following:
  • shop@murphyspharmacycork.ie
  • Murphys Pharmacy, 48 North Main St., Cork City, Cork Ireland